Changes include but are not limited to: updates to allergies/dislikes, breakfast options, addresses, and delivery instructions.Īfter this deadline has passed, the upcoming week's deliveries are considered confirmed. Alternatively, you may pause your plan indefinitely or submit scheduling requests for specific delivery dates by emailing us at make any changes to your upcoming week's deliveries, we must receive your request by Wednesday at 12 PM of the week prior. If you wish to pause your meal plan, you may do so through your account page once you’ve logged in. Membership Pauses and Scheduling Requests: NOTE: There is a fee of $20 for each cooler bag (with ice packs) that is not returned. It is required that you place your insulated lunch bags and ice packs out for the driver to pick up at the time of your next delivery. Cooler Bag Return Policy:Īll of our meals arrive in microwave-safe containers, and are delivered inside an insulated lunch bag with ice packs so you can conveniently carry your meals with you throughout the day. We are not responsible for any loss or theft that takes place as a result of this. If a driver is unable to enter, the cooler bag will be placed outside of the building. Unrestricted access is required to ensure a successful delivery. Due to the delivery time and delivery structure, drivers are unable to contact members nightly for entry. We utilize a third-party delivery company for order fulfillment, and you will receive an automated text message upon the completion of your delivery. Please provide access instructions for entry overnight between the hours of 10 PM and 6 AM. Our deliveries are designed to be contactless. Delivery Information:ĭeliveries will take place overnight on Sunday, Monday, Tuesday, Wednesday, and Thursday evenings between the hours of 10 PM and 6 AM. In an effort to provide you with the highest level of service and to ensure your ongoing satisfaction, we need to inform you about our policies.
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